Hi there, thanks for paying attention to our Terms and Conditions and Privacy policy.
When engaging with and/or employing the services of Safe Harbours Online Ltd, our resident colleagues and employees, you agree to the following points below. Please disagree in writing (should you wish) and ensure that you receive a written acknowledgement of receipt from us:
This service is not an emergency service.
Definition of term: When referring to “Out of hours,” we at Safe Harbours Online Ltd, our resident colleagues and employees refer to sessions that occur outside a pre-arranged 50-minute time slot, in other words, asynchronous writing. Remember you may start writing at any time, day or night.
- Safe Harbours Online Ltd, our resident colleagues and employees will endeavour to act in the best interest of our clients at all times.
- Our text based therapy is email based only.
- We at Safe Harbours Online Ltd, our resident colleagues and employees, undertake to respond to emails as soon as possible within business hours.
- An email therapy session starts with our first response and ends 72-hours later. Please see #19 below.
- Safe Harbours Online Ltd adheres to best practice principles around the information clients share with us. Please see our Privacy Policy and GDPR below.
- Safe Harbours Online Ltd, our resident colleagues and employees do not offer an emergency service. Please phone 999 or 111 for emergencies.
- Safe Harbours Online Ltd, our resident colleagues and employees, are not liable for a client’s actions or omissions that may lead to injury, loss or death to the client or third party/ies, related or unrelated. The client remains responsible for his/her/their interpretation and actions preceding, during and following from engagement with this service, directly or indirectly.
- Safe Harbours Online Ltd, our resident colleagues and employees can’t guarantee positive outcomes, much as we want to.
- All content on this website and other information and advertising material pertaining to these services remain the intellectual property of Safe Harbours Online Ltd. All and any copying hereof without our written is prohibited.
- If, in the opinion of Safe Harbours Online Ltd, our resident colleagues and employees, a client runs the risk of self harm or injury to others, we will inform our client that we will have to consult wider if our client persists on his/her/their course. If the client doesn’t heed the warning and stays on a course that poses a danger to his/her/their life and/or the life of others, we may consult with the client’s next of kin and/or general practitioner/other professional in an effort to safeguard those effected.
- If the law requires Safe Harbours Online Ltd, our resident colleagues or employees to divulge information of a client, we will appeal on the grounds of client/therapist confidentiality. If this fails we will naturally have to oblige.
- Safe Harbours Online Ltd, our resident colleagues and employees, are not registered expert witnesses and will regrettably also not supply character or other witness statements to their clients.
- If ever a client of ours is dissatisfied with our services, we want to be the first to know, please. We firmly believe in dialogue and finding the middle ground in a dispute. Where possible we will be the least. This is certainly the most empowering course of action. If matters end up with lawyers it will take months and years to conclude, at high cost and loss of all client/practitioner confidentiality and dignity. Let’s avoid this latter de-humanising process at all costs.
- Safe Harbours Online Ltd, our resident colleagues and employees, are not medical practitioners or psychiatrists. We don’t prescribe mainstream or alternative medicine. We gladly refer clients to colleagues in the medical, related and complementary fields when needed.
- We subscribe to BACP’s Ethics and Standards.
- If a client has been diagnosed with a medical or mental illness it is the client’s responsibility to take Safe Harbours Online Ltd, our resident colleagues and employees, into his/her/their confidence. This way we can join our client’s team and assist a client in managing the illness or diagnosis optimally.
- Cancellation policy: Safe Harbours Online Ltd understands that our clients at times may have to cancel an appointment or request a re-scheduling. We are happy to assist. Please note that the request has to reach us no less than 24-hours before the session. If a session starts on a Monday, we require notice on the preceding Friday before 13:00 please. If a client pays for a session but doesn’t start writing for whatever reason, or stops writing, their consultant will remain available for the 3-day period of the session. If a client pauses or ends their therapy or coaching prematurely, we will regrettably not extend the 3-day duration of a session or grant credit for days not engaged.
- Payment: Email sessions are 3 days (72-hours) in duration, Monday to Friday at a fee of £90. Talk therapy sessions are 50 minutes in duration at £90. Couples or group sessions are £120 per session. Please make full payment on presentation of the invoice, into the account of Safe Harbours Online Ltd. We will send the invoice with our first response and require payment before our second response please.
- 72-hour email sessions: The cumulative time spent on reading, reflecting and writing, by a Safe Harbours consultant in a 72-hour session, will be approximately 50-minutes. Safe Harbours will indicate when we’re approaching that mark, and will suggest a way forward.
- This service is only available to people 18 years of age and older.
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Privacy Policy
Your privacy is of paramount importance to this practice. We will ask you to share certain details in order for us to process and understand your request and process payment. Furthermore we will not knowingly pass your information on to third parties other than obeying the law.
Who we are
Our website address is: https://www.safeharbours.co.uk. Catherine, the owner may be contacted at admin@safeharbours.co.uk
What personal data we collect and why we collect it
Cookies
The platforms used to connect us through this site with each other will most likely track our online movements. I am thinking of search engines like Google, Safari and others; WordPress; Whatsapp; your and my e-mail servers and other hardware and software manufacturers involved in the process.
Safe Harbours Online Ltd will only collect and retain your contact and other details for the purposes of appointments and the therapeutic services you pay for. We do not sell your information on as your privacy is one of the cornerstones of this practice.
Industry regulatory disclosure requirements
As mentioned in the T’s & C’s, Safe Harbours Online Ltd may have to disclose certain information to the authorities with your knowledge when a crime is suspected to have happened, is happening or are due to occur.
GDPR
Your privacy is of paramount importance to this practice.
Privacy Policy and GDPR
Safe Harbours Online Ltd and GDPR (General Data Protection Compliance)
This Service collects Personal Data from its Clients.
OWNERS AND DATA CONTROLLERS
Catherine Holtzhausen
Safe Harbours Online Ltd
11 Blackfriars street, Stamford, PE92BW
Owners’ contact email: admin@safeharbours.co.uk
The owner, Catherine Holtzhausen and Safe Harbours Online Ltd, elects this address in the United Kingdom as their domicilium citandi et executandi for all legal and other proceedings.
TYPES OF DATA COLLECTED
Among the types of Personal Data that are being collected are name, date of birth, address, contact details, significant medical history, and third party emergency contact details. In addition, and as part of the services Safe Harbours Online Ltd provides through Client engagement, additional personal information is routinely gathered and may form part of a client-specific record.
Unless specified otherwise, all Data requested by Safe Harbours Online Ltd is mandatory and failure to provide this Data may make it unfeasible to provide the contracted Service. In cases where we specifically state that some Data is not mandatory and therefore optional, a Client is free not to communicate this Data without consequences to the availability or the functioning of the Service. A Client who is uncertain about which Personal Data is mandatory and what the purpose for the collection of that data is can seek clarification from the Owner.
A Client is responsible for any third-party Personal Data obtained and confirm that they have the third party’s consent to provide the Data to the Owner.
MODE AND PLACE OF PROCESSING THE DATA
METHODS OF PROCESSING
The Owner takes appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of the Data.
The Data processing is carried out using paper copy, computers and/or IT enabled tools, and is done in accordance with organisational procedures and modes strictly related to the purposes indicated.
In addition to the Owner, in some cases, the Data may be accessible to other persons involved in the day-to-day administration or system administration of the Service or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies). If required and necessary, these parties may act as Data Processors on behalf of the Owner. Strict measures will be taken to ensure that only information relevant to that function is shared and to ensure that confidentiality is not breached and data is processed securely.
LEGAL BASIS OF PROCESSING
The Owners may process Personal Data if one of the following applies:
- the Client has given their consent for one or more specific purposes. Note: Under some legislations the Owners may be allowed to process Personal Data until the Client objects to such processing (“opt-out”).
- provision is necessary for the performance of an agreement with the Client and/or for any pre-contractual obligations thereof;
- processing of Data is necessary for compliance with a legal obligation to which the Owners are subject;
- processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owners;
- processing is necessary for the purposes of the legitimate interests pursued by the Owners or by a third party.
In any case, the Owners will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
PLACE
The Data is processed at the Owners’ operating offices and in any other places where the parties involved in the processing are located.
Depending on the Client’s location, data transfers may involve transferring the Client’s Data to a country other than their own.
A Client is entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organisation governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.
If any such transfer takes place, a Client can request more information from the Owners.
RETENTION TIME
Personal Data shall be processed and stored for 7 years for the purpose they have been collected for and will be destroyed when this period has lapsed.
Therefore:
- Personal Data collected for purposes related to the performance of a contract between the Owners and the Client shall be retained until such contract has been fully performed and for a period of 7 years thereafter.
- Personal Data collected for the purposes of the Owners’ legitimate interests shall be retained as long as needed to fulfil such purposes. Clients may find specific information regarding the legitimate interests pursued by contacting the Owners.
The Owners may be allowed to retain Personal Data for a longer period whenever the Client has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owners may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
THE PURPOSES OF PROCESSING
The Data concerning the Client is collected to allow the Owners to provide its Services.
A Client can request further detailed information about such purposes of processing and about the specific Personal Data used for each purpose.
THE RIGHTS OF A CLIENT
A Client may exercise certain rights regarding their Data processed by the Owners.
In particular, the Client has the right to do the following:
- Withdraw their consent at any time
A Client has the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
- Object to processing of their Data
A Client has the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
- Access their Data
A Client has the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing, and obtain a copy of the Data undergoing processing.
- Verify and seek rectification.
A Client has the right to verify the accuracy of their Data and ask for it to be updated or corrected.
- Restrict the processing of their Data.
A Client has the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owners will not process their Data for any purpose other than storing it.
- Have their Personal Data deleted or otherwise removed.
A Client has the right, under certain circumstances, to obtain the erasure of their Data from the Owners.
- Receive their Data and have it transferred to another controller.
A Client has the right to receive their Data in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the Client’s consent, on a contract which the Client is part of or on pre-contractual obligations thereof.
- Lodge a complaint.
A Client has the right to bring a claim before their competent data protection authority.
DETAILS ABOUT THE RIGHT TO OBJECT TO PROCESSING
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owners or for the purposes of the legitimate interests pursued by the Owners, a Client may object to such processing by providing a ground related to their particular situation to justify the objection.
A Client must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification.
HOW TO EXERCISE THESE RIGHTS
Any requests to exercise a Client’s rights can be directed to the Owners through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owners as early as possible and within one month.
ADDITIONAL INFORMATION ABOUT DATA COLLECTION AND PROCESSING
LEGAL ACTION
The Client’s Personal Data may be used for legal purposes by the Owners in Court or in the stages leading to possible legal action arising from improper use of the related Services.
The Client declares to be aware that the Owners may be required to reveal personal data upon request from public authorities.
ADDITIONAL INFORMATION ABOUT A CLIENT’S PERSONAL DATA
In addition to the information contained in this privacy policy, this Service may provide the Client with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.
INFORMATION NOT CONTAINED IN THIS POLICY
More details concerning the collection or processing of Personal Data may be requested from the Owners at any time. Please see the contact information elsewhere in this document.
CHANGES TO THIS PRIVACY POLICY
The Owners reserves the right to make changes to this privacy policy at any time by giving notice to a Client and within this Service and/or – as far as technically and legally feasible – sending a notice to a Client via any contact information available to the Owners.
Should the changes affect processing activities performed on the basis of the Client ’s consent, the Owner shall collect new consent from the Client, where required.
DEFINITIONS AND LEGAL REFERENCES
Personal Data (or Data)
Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Client
The individual using this Service who, unless otherwise specified, coincides with the Data Subject.
Data Subject
The natural person to whom the Personal Data refers.
Data Processor (or Data Supervisor)
The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Data Controller [or Owner], as described in this privacy policy.
Data Controller (or Owner)
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Service. The Data Controller, unless otherwise specified, is the Owner of this Service.
Service
The service provided by this Company, Safe Harbours, as described in the terms agreed with the Client’s employer.
European Union (or EU)
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.
Legal information
This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).
This privacy policy relates solely to this Service, if not stated otherwisewithin this document.